Tyler Andre is a recognized leader in customer experience (CX) transformation, enterprise innovation, and human-centered design thinking. With nearly 30 years of experience, he has helped global brands navigate digital disruption and lead complex transformations by focusing on what matters most: people.
His career began in global travel technology, where he worked at Sabre Corporation, a leading provider of digital solutions for the $8 trillion travel and hospitality industry. Tyler led a portfolio of global enterprise clients across 34 countries, including more than 60 percent of the Fortune 200. He helped multinational organizations adapt enterprise technology to regional cultural contexts, ensuring better adoption, localized user experience, and long-term value. His work positioned him as a trusted advisor in large-scale, cross-industry digital implementations.
With a professional background in psychology, Tyler applies behavioral insights to organizational change and customer strategy. He holds an Executive MBA from HEC Paris, ranked among the world’s top business schools. He also earned certifications in Six Sigma (Dartmouth University), Agile Management (Villanova University), and Service Leadership (Arizona State University). Tyler is among an elite group of 142 global professionals to earn IBM’s Enterprise Design Thinking Leader certification, completing all five levels of mastery.
Tyler’s CX career gained momentum at JDA Software, where he served as Global Head of Customer Experience Strategy and Design. He built and led the company’s first Chief Customer Office, introducing enterprise-level CX practices that aligned product, service, and operations. His leadership played a key role in the company’s successful rebranding to Blue Yonder, a strategic pivot that supported its IPO and transition to a publicly traded company. This work demonstrated the tangible business impact of customer experience innovation.
He later joined HCL Technologies as North America Practice Director for Experience Strategy and Innovation Consulting. There, he built HCL’s design consulting capability from the ground up, creating a CX strategy framework that delivered measurable business outcomes for Fortune 500 clients. His work established HCL’s experience practice as a competitive counterpart to leading consultancies such as Fjord and Frog.
Currently, Tyler leads Customer Experience Strategy and Design for Accenture Song across the United States. He partners with Fortune 100 clients to drive CX-led growth and enterprise transformation. His previous roles with Accenture Song in Asia include Industry Software and Platform Lead for Growth Markets and CMT Song Leadership, where he shaped strategies for telecom, media, and technology clients. Most recently, he assumed leadership for Energy and Resources CX in the U.S., bringing innovation to some of the most complex and highly regulated industries.
Tyler is known for his multi-level leadership style. He leads from the top down, driving strategy and vision, while also leading from the middle up, connecting customer insights and employee experience to the C-suite. This approach allows him to build alignment across functions, scale design thinking practices, and deliver sustainable transformation.
He is also a respected CX thought leader and mentor. Tyler serves on the Advisory Board for the University of Richmond’s Customer Experience Program, where he guides curriculum design and provides mentorship to future experience professionals. He remains active in the global CX and innovation community through speaking engagements, executive workshops, and design leadership forums.
Across continents, industries, and roles, Tyler’s journey reflects a clear purpose: helping organizations become more human, more responsive, and more aligned with the people they serve. He believes that customer experience is not a department. It is a mindset, a strategic lens, and a driver of long-term business value.
Whether he’s advising a multinational CEO or mentoring a CX graduate student, Tyler brings clarity, empathy, and results to every conversation. He helps companies move from siloed processes to connected experiences, and from reactive service to proactive transformation.
