Starbucks is launching a new artificial intelligence assistant designed to help baristas manage daily tasks more efficiently across its U.S. and Canadian stores. The tool, named Green Dot Assist, was developed using Microsoft Azure’s OpenAI services and will begin appearing in select locations starting this month.
This AI-driven solution is part of Starbucks’ broader plan to enhance store operations and reduce the workload for its employees. A full-scale deployment is anticipated during the company’s 2026 fiscal year, which begins this coming fall.
Nearly 14,000 Starbucks store managers gathered in Las Vegas for the company’s Leadership Experience event, where the announcement was officially revealed. According to Starbucks, Green Dot Assist will allow staff to quickly access information by either speaking or typing questions into a tablet located behind the counter. The assistant is designed to answer questions on a variety of in-store tasks, such as drink preparation steps or troubleshooting equipment.
Rather than sifting through paper guides or navigating internal systems, employees can now get instant answers using the assistant. Starbucks expects this shift to speed up service and make life easier for baristas during busy hours.
The company’s Chief Technology Officer emphasized that the tool is meant to streamline operations and offer real-time support to employees—referred to internally as “partners.” Looking ahead, the AI assistant may also expand to create tech support tickets or suggest staffing adjustments when needed.
Starbucks’ move toward AI comes as part of a growing trend in the corporate world. Companies like Walmart and JPMorgan Chase have begun integrating generative AI tools for workforce efficiency, while fast-food chains such as Yum! Brands are exploring similar innovations. Some, like McDonald’s, have scaled back early tests after initial trials.
To ensure reliability, Starbucks has implemented a verification system to review the AI’s responses—helping avoid the kind of misinformation that can occur with some AI technologies.
In addition to Green Dot Assist, Starbucks is rolling out new espresso machines and a modernized point-of-sale system. These upgrades are aimed at reducing training time and enhancing the customer experience, including features that allow staff to recall repeat orders and preferences.
All of these tech investments are part of Starbucks’ ongoing effort to improve operations, Starbucks’ Leadership Experience in Las Vegas, where this announcement was made, was attended by more than 14,000 store leaders.
